Mediation is a structured negotiation process in which an independent person, known as a mediator, assists the parties to identify and assess options and negotiate an agreement to resolve their dispute. Mediation is an alternative to a judge imposing a decision on the parties.
Conciliation is a process where a commissioner meets with the parties to a dispute and explores with them ways to settle the dispute by agreement. The conciliation meeting is private and confidential between the parties and is not recorded.
Arbitration is the process of using a third party to settle a dispute instead of taking the case to court. Both sides rely on the arbitrator, an unbiased individual or panel – to come to an appropriate decision based on the facts of the case. The resulting judgement is called an arbitration award.